DTC
Remedy
Providing everything you need.
Wine Club
Whether you require comprehensive support for your Membership program or prefer a more customized approach, I’ve got you covered. Here are some of the Wine Club services that DTC Remedy offers:
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Start-to-finish Club and wine release management
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Wine Club creation, redesign, or growth strategy implementation
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Premium white-glove telephone outreach campaigns
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Temporary coverage for your existing Wine Club Manager during medical leave
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Campaigns for updating declined credit card information
Shipping & Inventory
Not everyone enjoys tackling shipping-related challenges, but DTC Remedy excels at them! I specialize in collaborating with your chosen fulfillment partner, but am also open to discussing In-House logistics. Here's a glimpse of what I provide:
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Serving as a liaison for fulfillment partners
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Mapping and building of library wine storage solutions
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Forecasting, organizing, and overseeing inventory movement across various locations
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Point-of-contact for customers facing shipping difficulties
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Compliance and shipping document development
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Project management for kitted products
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Shipping and tracking information reconciliation for inventory and compliance remediation
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Updating outdated shipping rates and practices
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Crafting summer and winter shipping strategies​​​
CRM / POS
DTC Remedy is highly proficient in the WineDirect E'Commerce and Commerce7 CRM/POS suites. Here is how I can assist you:
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Managing large corporate order batch billing
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Creating and maintaining SKUs and promotional codes
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List building and email deployment
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Report pulling and data mining
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Entering and maintaining customer data
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Inventory pool creation for real-time numbers in WD
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Developing and managing the Tasting Room "POS" feature
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Conducting system audits to identify missed opportunities or areas that need improvement​